Senior Associate, Client Success
Core
Senior Associate managing SMB client accounts, driving engagement, retention, and strategic growth for a virtual women's health platform.
Role type
Senior Client Success Associate (SMB)
Builds
Client retention, engagement, and strategic partnerships for SMBs
Domain
Digital Health / Women's Health / SaaS
Deliverable
client delivery
Required skills
Account management, client relationship management, utilization review, cross-functional collaboration, strategic communication, data analysis
Preferred skills
Salesforce, Looker, channel partner management, healthcare background, digital marketing
Technologies
Salesforce, Looker
Responsibilities
Manage high-volume SMB book of business; deliver rapid responses to client inquiries; serve as internal voice of the client to shape product/marketing; maintain client satisfaction and loyalty; manage escalations and collaborate with internal teams; build strategic support models with channel partners; drive business growth and convert clients into advocates.
Seniority
Senior, hands-on IC