Lyft Business Customer Success Associate
Core
Serve as the primary point of contact for transportation partners, acting as the implementation lead, administrative authority, and product specialist for Lyft Business enterprise solutions.
Role type
Business Customer Success Associate
Builds
Enterprise-grade transportation programs for corporate travel, workplace commuting, events, and recruiting
Domain
Transportation / Enterprise SaaS
Required skills
Customer success management, program implementation, product demonstration, issue triage, stakeholder communication, cross-functional collaboration, program optimization, troubleshooting, enterprise sales support
Preferred skills
Technology or transportation sector experience, startup environment adaptability, strategic business building
Technologies
Lyft Business platform
Responsibilities
Serve as the primary point of contact for transportation partners regarding product functionality, billing, and customer service issues; Launch and implement transportation programs in partnership with Account Executives; Triage partner issues and ensure timely resolution; Understand transportation nuances for large corporate customers; Conduct frequent product demos for onboarding; Optimize and monitor usage of transportation programs; Troubleshoot product issues and serve as a liaison between product, support, and sales teams
Seniority
Junior to Mid-level, hands-on IC