Senior Client Success Manager
Core
Own and grow strategic client relationships for utilities, managing complex programs involving connected devices and grid services to enable renewable energy adoption.
Role type
Senior Client Success Manager (Strategic Account Management)
Builds
Utility programs for grid stability and renewable energy integration
Domain
Utilities / Clean Energy / Distributed Energy Resources
Deliverable
client delivery
Required skills
Strategic account management, program/project management, executive communication, data analysis, risk management, cross-functional collaboration, stakeholder engagement
Preferred skills
Renewable energy/Utilities domain knowledge, EV/battery/IoT familiarity, Virtual Power Plant (VPP) experience, mentoring
Technologies
Smart thermostats, EVs, batteries, IoT devices, VPP platforms
Responsibilities
Manage portfolio of multi-faceted utility programs; guide clients through program design and evolution decisions; resolve operational escalations and difficult situations; present program performance to executive stakeholders; influence product roadmap with client insights; mentor other Client Success Managers
Seniority
Senior, hands-on IC