Senior Customer Success Manager
Core
Manage and grow the largest customer accounts for the Firstbase business unit, acting as an advocate to ensure high satisfaction and identify growth potential.
Role type
Senior Customer Success Manager (Enterprise Accounts)
Builds
Customer retention, revenue growth, and adoption of the Firstbase platform for remote work infrastructure.
Domain
SaaS / Remote Work Infrastructure
Required skills
Customer relationship management, consultative selling, QBR leadership, CRM/CS tools proficiency, analytical problem-solving, stakeholder management
Preferred skills
SaaS experience, early-stage startup environment adaptability, self-learning technical skills, distributed team collaboration
Technologies
HubSpot, Salesforce
Responsibilities
Manage onboarding and adoption processes for key accounts; conduct quarterly business reviews; drive renewal discussions and upsell opportunities; act as internal advocate for customer feedback; develop best practices for the team.
Seniority
Mid-Senior, hands-on IC