Customer Success Associate
Core
Ensure clients derive value from the AppsFlyer platform by driving feature adoption, providing mobile marketing best practices, and acting as the client's voice to inform product innovation.
Role type
Customer Success Associate (SaaS)
Builds
Mobile marketing analytics platform for advertisers
Domain
Digital marketing / Mobile analytics
Deliverable
product features
Required skills
Program management, Client relationship management, Upsell and cross-sell strategy, Business review presentation, Onboarding management, Digital marketing knowledge
Preferred skills
SaaS product servicing experience, Mobile advertising/analytics landscape knowledge in China
Technologies
Salesforce, Asana, Slack
Responsibilities
Train clients on platform features and drive adoption, Deliver business reviews to decision makers and C-level executives, Assist with new client onboarding and closure, Share new product releases and relevant content with clients, Listen to client feedback to relay to Product and R&D teams, Provide best practices on mobile marketing.