Customer Support Representative (Hybrid)
Core
Primary contact for customers resolving complex product inquiries via phone, email, chat, and digital channels to ensure high-quality service and restore customer confidence.
Role type
Customer Support Representative
Builds
Customer service experience and brand advocacy for OpenTable's global restaurant partner base
Domain
Hospitality / Restaurant Technology
Deliverable
client delivery
Required skills
Troubleshooting, CRM documentation, shift flexibility, bilingual communication (English/Spanish), Windows/macOS troubleshooting
Preferred skills
Software support experience, iOS/hardware knowledge, hospitality industry background, script-free support experience
Responsibilities
Resolve complex customer inquiries across multiple channels, take ownership of issues from contact to resolution, maintain detailed documentation in CRM, escalate technical issues, adapt communication styles for diverse global customers
Seniority
Entry-level to Mid-level