Service Desk Tier 3 Agent
Core
Providing Tier 1/2/3 customer and operations support for software, desktop hardware, server, and networking issues.
Role type
Service Desk Tier 3 Agent
Builds
IT Operations support and troubleshooting
Domain
IT Infrastructure and Operations
Deliverable
client delivery
Required skills
software troubleshooting, desktop hardware support, server management, networking support, proactive monitoring
Responsibilities
Participate in proactive monitoring, support troubleshooting, handle software issues, handle desktop hardware issues, handle server issues, handle networking issues
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