Customer Success Director
Core
Lead the Customer Success team for Path Robotics' AI-driven embodied intelligence systems, acting as the business partner for customers to drive adoption, retention, and performance data in industrial manufacturing.
Role type
Senior Director of Customer Success
Builds
AI-driven robotics systems for manufacturing and defense
Domain
Industrial automation and robotics
Deliverable
production ML models
Required skills
Customer success leadership, value-stream manufacturing, analytics, executive presence, SLA management, product roadmap advisory
Preferred skills
Lean manufacturing fluency, account health metrics design, difficult conversation management
Technologies
CAD, ECRs, production data systems
Responsibilities
Lead CSM team across cell types and set standard playbooks; Own customer experience at Factory Acceptance Tests (FAT); Run Executive Business Reviews; Translate engineering communication for customers; Advise Product on roadmap priority; Define SLA bounds and escalation playbooks; Coordinate new part introductions and engineering requests; Support renewals and upsells with performance data.