Technical Support Engineer
Core
Provide L1 technical support for enterprise clients via chats, phones, and tickets, ensuring system stability and security across diverse operating environments.
Role type
L1 Technical Support Engineer
Builds
Support services for technology, e-commerce, gaming, and FinTech clients
Domain
IT Infrastructure & Systems Administration
Deliverable
client delivery
Required skills
Linux/UNIX and Windows OS troubleshooting, BIOS/UEFI diagnostics, Linux command line (SSH/PuTTY), system log analysis, Windows Server Core management, Active Directory & Group Policy, storage concepts (NAS/SAN/RAID), file system management, network stack troubleshooting (TCP/IP/DNS/DHCP), firewall rule configuration
Preferred skills
CompTIA A+/Network+/Server+/Security+, Microsoft Azure Administrator, Red Hat Linux, VMware VCP, AWS Solutions Architect
Technologies
Linux, UNIX, Windows, VMware, Hyper-V, MS Exchange, MS SQL, Oracle, Nmap, traceroute
Responsibilities
Respond to customer support tickets via chat, phone, and email; troubleshoot OS, hardware, and network issues; perform system boot diagnostics and log analysis; configure and manage storage and server roles
Seniority
Entry-level IC
