Director of Customer Success
Core
Senior leader accountable for DataDome's global Customer Success Manager (CSM) organization, owning strategies for value realization, health, and expansion-readiness for the post-sale enterprise customer base.
Role type
Senior IC customer success director (global org design & retention)
Builds
Global CSM function, retention strategies, and executive relationships for enterprise clients
Domain
B2B SaaS (cybersecurity/fraud prevention)
Required skills
People leadership (managing managers), global CSM org design, gross retention/churn strategy, executive relationship management, CS platform fluency (Gainsight, Salesforce), hiring & enablement
Preferred skills
Cybersecurity/fraud prevention domain experience, scaling CS orgs through headcount growth
Technologies
Gainsight, Catalyst, Totango, Salesforce
Responsibilities
Own gross retention (GRR) and churn-prevention strategy; build customer health-scoring models; design CSM segmentation and hiring plans; establish playbooks and QBR standards; manage executive relationships with top strategic accounts; report retention metrics to leadership
Seniority
Senior, hands-on IC with people-leadership mandate
