Executive IT Support Specialist
Core
Provide world-class, always-on IT solutions and high-level support to SpaceX's executive team, including hardware, software, network, and AV setup.
Role type
Senior IC Executive IT Support Specialist
Builds
State-of-the-art IT and AV environments for executive offices and residences
Domain
Enterprise IT support and executive services
Required skills
Enterprise IT support, hardware troubleshooting, software troubleshooting, network troubleshooting, AV setup, Windows/macOS/iOS/Android support, Microsoft 365, Google Workspace, video conferencing hardware, wired/wireless networking
Preferred skills
Bachelor's in CS/Engineering, Active Directory, Exchange, Outlook, SharePoint, Teams, Google Meet, emerging technologies, executive client management, independent judgment, proactive failure testing
Technologies
Windows, OS X, iOS, Android, Microsoft 365, Google Workspace, Active Directory, Exchange, Outlook, SharePoint, Teams, Google Meet
Responsibilities
Resolve challenging escalations involving hardware, software, and network issues; Design, document, deploy, and support technologies for executives; Provide AV and conference support for meetings and events; Manage schedules and provide after-hours/weekend support; Handle sensitive information with discretion
Seniority
Senior, hands-on IC
