Training Specialist
Core
Design, build, and maintain eLearning and instructor-led training for Zwift's Community Support team to ensure effective onboarding and updates.
Role type
Senior Instructional Designer / Training Specialist
Builds
eLearning courses, instructor-led sessions, assessments, and training materials for support agents
Domain
Fitness technology / Customer support training
Required skills
Instructional design (ADDIE), eLearning development (Articulate, Camtasia), LMS administration (Seismic), virtual facilitation, training audits, stakeholder management
Preferred skills
Kirkpatrick model, BPO support experience, fitness/cycling passion, gaming industry familiarity
Technologies
Seismic, Articulate, Camtasia
Responsibilities
Develop new eLearning and instructor-led training; Build and deploy refresh training based on performance data; Host train-the-trainer sessions; Run regular audits of training materials; Manage LMS distribution and reporting; Partner with SME trainers and BPO leaders
Seniority
Mid-level, hands-on IC