Instructional Design Specialist
Core
Design, develop, and maintain engaging learning programs and ecosystems that drive performance, skill development, and business outcomes for frontline teams.
Role type
Senior Instructional Designer (Performance Consulting)
Builds
Scalable learning solutions, assessments, and evaluation plans aligned with business goals
Domain
Technology / Corporate Learning & Development
Required skills
Instructional design models (ADDIE, SAM), adult learning theory, Action Mapping, performance consulting, project management, stakeholder partnership, cross-functional collaboration, AI tool fluency (Claude/OpenAI), multimedia asset creation
Preferred skills
Experience in high-growth tech or call center environments, portfolio of complex learning programs, Kirkpatrick Levels 1–3 evaluation expertise
Technologies
Claude, OpenAI
Responsibilities
Lead end-to-end instructional design for complex learning programs; Design learning ecosystems using the 70/20/10 model; Partner with SMEs to translate business goals into learning strategies; Develop assessments and evaluation plans; Contribute to content governance and standards; Create basic multimedia assets (screen recordings, short-form video, AI-assisted voiceover) (via careerplan.io/jobs/6f4efff0-46a0-411b-8371-9ce9f13311e8-instructional-design-specialist-at-thumbtack)
Seniority
Senior, hands-on IC
