Customer Success Business Partner, UAE & Emerging
Core
Strategic anchor for key accounts in GCC, Turkey, and Emerging Markets, driving deployment, adoption, and ROI for Anaplan's AI-infused scenario planning platform.
Role type
Senior Customer Success Business Partner (Emerging Markets)
Builds
Customer success outcomes, executive-level success reviews, and long-term self-sufficiency for enterprise clients.
Domain
Enterprise Performance Management (EPM), Enterprise Planning, and Analytics in the GCC and Emerging Markets.
Required skills
Enterprise Performance Management (EPM), Enterprise Planning, Analytics, Arabic (fluent), English (fluent), Executive stakeholder management, Risk mitigation, Center of Excellence (CoE) establishment, SaaS platform expertise, Technical Customer Success, Change management, Cross-functional team leadership.
Preferred skills
Supply Chain/Finance/Sales Planning subject matter expertise, Anaplan platform familiarity, Customer-facing collateral creation, Renewal strategy, Sovereign/government account experience.
Technologies
Anaplan, SaaS platforms, Enterprise planning tools.
Responsibilities
Manage GCC, Turkey, and Emerging Markets portfolio to drive adoption and retention; Lead executive-level Quarterly Success Reviews (QSRs); Identify upsell/cross-sell opportunities through workshops; Act as internal voice of the customer to raise risks; Mitigate renewal risks with Account Executives; Advise on establishing Centers of Excellence (CoE).
Seniority
Senior, hands-on IC with strategic leadership.
