Brand Success Manager
Core
Partner with and coach high-potential brands to effectively utilize Faire's wholesale platform, driving their sales growth and operational simplification.
Role type
Senior Account Management / Customer Success Manager
Builds
Brand sales and marketing efforts to maximize Retailer Acquisition; brand-funded programs such as Ads and Insider Partnership
Domain
B2B SaaS / Wholesale Technology Platform
Required skills
Account management, sales strategy, data analysis, cross-functional collaboration, customer coaching, goal-oriented execution, AI tool utilization
Preferred skills
Experience with Salesforce, data visualization tools, call recording tools, agile methodologies
Technologies
Salesforce, data visualization software, call recording tools, AI tools
Responsibilities
Engage with brands via email, phone, in-person, and video calls to drive adoption and retention; own book of business and drive revenue outcomes; coach brands on strategies, tactics, and product usage; synthesize customer feedback to inform product development; collaborate cross-functionally with support, product, design, and marketing teams; use data and reports to track KPIs and beat goals.
Seniority
Mid-Senior, hands-on IC