Manager, Commercial Customer Success
Core
Lead customer success and retention for Workato's Growth customers by architecting engagement journeys and driving product consumption.
Role type
Manager, Customer Success
Builds
End-to-end customer journey and experience for Growth customers
Domain
B2B SaaS / Enterprise AI
Required skills
Customer success team leadership, retention metrics ownership, cross-functional partnership, business acumen, data-driven program implementation, engagement strategy design, team recruitment and management
Preferred skills
People management (2+ years), AI implementation in customer success, SaaS product-led growth, consulting background
Technologies
Workato platform
Responsibilities
Own customer outcomes including value realization and retention; Deliver end-to-end customer journey; Ensure broad adoption of digital experiences; Partner with Marketing and Product; Forecast customer health and churn; Measure program effectiveness; Implement proactive engagement strategy; Build and manage high-performing Customer Success team
Seniority
Manager, people leadership
