Marketplace Manager
Core
Guide customers in adopting platform capabilities, manage end-to-end ISV and product onboarding, and serve as the primary operational contact for assigned accounts.
Role type
Senior IC marketplace operations manager
Builds
Subscription commerce platform for B2B SaaS and marketplace environments
Domain
B2B SaaS / Cloud Commerce / Marketplace Operations
Required skills
B2B marketplace concepts, platform configuration, partner onboarding workflows, SLA management, technical account management, release note analysis, operational content creation
Preferred skills
Zendesk, Jira, CRM platforms, documentation-first guidance
Technologies
Zendesk, Jira, CRM platforms
Responsibilities
Guide customers in adopting existing and newly released platform capabilities; Serve as the primary day-to-day operational contact for assigned accounts; Manage end-to-end ISV and product onboarding including SKU validation and pricing model configuration; Lead recurring strategic touchpoints with Enterprise accounts; Review weekly release notes to identify features relevant to customer roadmaps; Produce operational content and deliver enablement sessions for customer-facing teams; Route and escalate custom integration needs or out-of-scope technical requests.
Seniority
Senior, hands-on IC
