Renewals Manager
Core
Manage assigned customer renewal portfolios, driving on-time closure, identifying expansion opportunities, and analyzing moderately complex renewal situations.
Role type
Individual-contributor Renewals Manager
Builds
Subscription contract renewals and expansion deals for GitLab's DevSecOps platform
Domain
SaaS / DevSecOps
Required skills
CRM management, contract analysis, consultative selling, stakeholder alignment, forecasting, process execution
Preferred skills
Upsell/cross-sell identification, risk mitigation, multi-year deal handling
Technologies
GitLab platform, CRM systems
Responsibilities
Track renewal dates and drive on-time closure, conduct consultative conversations to identify expansion opportunities, prepare and send renewal quotes and documentation, analyze usage trends and contract terms, collaborate with Sales and Customer Success to resolve blockers, maintain accurate records for forecasting.
Seniority
Individual Contributor, tactical execution