Customer Experience Associate (3 Month Fixed-Term Contract)
Hybrid
Core
Empower independent retailers by providing real-time customer support via phone, email, and chat to help them discover and sell products.
Role type
Customer Experience Associate (Support)
Builds
Customer support operations for a global wholesale platform
Domain
Retail technology / Wholesale
Deliverable
client delivery
Required skills
Phone support, CRM tools (Zendesk, Kustomer, Salesforce), problem-solving, self-management
Preferred skills
Experience in phone-based support, adaptability
Technologies
Zendesk, Kustomer, Salesforce
Responsibilities
Provide high-quality real-time support to customers via phone/email/chat; Use CRM tools to manage customer interactions; Meet key performance metrics such as response times and customer satisfaction; Participate in regular training and development sessions.
Seniority
Individual Contributor