Vet Clinic Support Associate

Vetcove

🌐 Remote💼 Full-time💰 $50,000–$50,000🗓 2026-04-21 → 2026-09-27

Core

Support veterinary professionals in purchasing decisions and platform usage via live chat, phone, and email.

Role type

Customer support associate (SaaS platform)

Builds

Vetcove procurement marketplace and practice management system

Domain

Veterinary software / Healthcare supply chain

Deliverable

client delivery

Required skills

Customer-facing experience, written communication, verbal communication, chat support, troubleshooting, admin management, cross-functional collaboration

Preferred skills

Intercom experience, tech/start-up experience

Responsibilities

Respond to user inquiries via live chat, email, and phone; troubleshoot platform issues; handle account management and credit approvals; gather feature requests for engineering; streamline communication with vendor partners; develop support workflows

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About Vetcove

Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or