Vet Clinic Support Associate
Core
Support veterinary professionals in purchasing decisions and platform usage via live chat, phone, and email.
Role type
Customer support associate (SaaS platform)
Builds
Vetcove procurement marketplace and practice management system
Domain
Veterinary software / Healthcare supply chain
Deliverable
client delivery
Required skills
Customer-facing experience, written communication, verbal communication, chat support, troubleshooting, admin management, cross-functional collaboration
Preferred skills
Intercom experience, tech/start-up experience
Responsibilities
Respond to user inquiries via live chat, email, and phone; troubleshoot platform issues; handle account management and credit approvals; gather feature requests for engineering; streamline communication with vendor partners; develop support workflows
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