Associate Program Manager, Technical Outreach
Core
Coordinate technical outreach programs to improve knowledge sharing between Technical Support Engineering and Product/Engineering teams, translating customer feedback into actionable guidance.
Role type
Associate Program Manager (Technical Outreach)
Builds
Scalable technical knowledge-sharing programs, clear guidance resources, and feedback loops for product improvements.
Domain
SaaS / Technical Support / Customer Success
Deliverable
dashboards & analysis
Required skills
Program coordination, cross-functional project management, technical enablement, SaaS product understanding, technical troubleshooting, data analysis, stakeholder management
Responsibilities
Coordinate technical outreach programs from planning through execution; Advocate for customers by translating recurring support themes into clear guidance for Product and Engineering teams; Plan and facilitate technical sessions, product briefings, office hours, and knowledge-sharing forums; Partner with Technical Support Engineering, Product, Engineering, and Enablement to identify knowledge gaps and prioritize outreach; Create and maintain clear technical content for support teams and stakeholders; Track program outcomes and use feedback to identify improvement opportunities.
