Account Manager, Consulting & Professional Services
Core
Retain and grow enterprise SaaS customers by managing relationships, driving product adoption, and identifying expansion opportunities within Fortune 1000 accounts.
Role type
Senior Account Manager (SaaS)
Builds
Enterprise customer retention and revenue growth for market intelligence platform
Domain
SaaS / Market Intelligence / Enterprise Software
Required skills
Account management, client relationship management, revenue retention, upselling/cross-selling, stakeholder engagement, business acumen, data analysis, presentation skills, strategic planning
Preferred skills
Experience with Fortune 1000 clients, SaaS environment knowledge, industry-specific domain knowledge (Life Sciences, Tech, Energy, Industrials, Consulting, Law, Insurance)
Technologies
Market intelligence platforms, AI-driven search tools, CRM systems
Responsibilities
Maximize retention rate across the book of business, drive adoption of solutions into other business units, identify revenue at risk to prevent churn, forecast retention rates, collaborate with Account Executives to identify growth opportunities, hold Business Reviews with key stakeholders, conduct proactive outreach and floor walks at client sites, gather product feedback and value stories for internal teams
Seniority
Mid-Senior, hands-on IC