Senior Account Manager, MyTutor
Core
Managing relationships with school administrators across the UK to ensure customer satisfaction, handle renewals, expansions, and retention for the MyTutor online tutoring platform.
Role type
Senior Account Manager (Customer Success/Renewal Sales)
Builds
Customer retention, account expansions, and strategic alignment for the MyTutor platform
Domain
EdTech / Online Tutoring
Deliverable
client delivery
Required skills
Account management, customer success, renewal sales, strategic communication, project management, Salesforce proficiency, territory management
Preferred skills
Classroom experience, educational field background, presentation skills, MS Office/Google Suite
Responsibilities
Proactive communication to customers, build relationships with key decision-makers, manage renewals and expansions, collaborate with field sales on campaigns, understand platform technical and operational facets, track activities in Salesforce, gather customer feedback
Seniority
Senior, hands-on IC