Starlink Customer Success Manager, Africa
Core
Own a book of existing enterprise reseller customers in Africa, driving revenue growth through expansion, activation, and issue resolution.
Role type
Senior Customer Success Manager (Enterprise Resellers)
Builds
Starlink satellite internet services for large, complex multi-region enterprise accounts
Domain
Telecommunications / Satellite Infrastructure / Africa
Required skills
Account management, revenue growth, contract compliance, multi-region operations, technical product support, stakeholder management, process documentation
Preferred skills
Africa market experience, multi-country account management, local billing/tax/regulation knowledge, revenue expansion within existing accounts, complex workstream management, telecommunications/satellite domain expertise
Technologies
Starlink, satellite internet, enterprise networking
Responsibilities
Own assigned Africa accounts from contract signature through long-term growth; Hit revenue targets by tracking readiness, shipments, activations, and payments; Monitor account health including contract compliance, KPI performance, invoicing, and logistics; Build account plans defining current state and next dollar of revenue; Identify expansion opportunities like additional sites or new use cases; Facilitate leadership business reviews connecting Starlink performance to customer results; Document processes supporting business scaling
Seniority
Senior, hands-on IC