Starlink Customer Success Manager, Latin America
Core
Post-sale owner of enterprise Starlink accounts in Latin America, responsible for onboarding, activation, payment, and long-term growth.
Role type
Senior individual contributor customer success manager
Builds
Enterprise Starlink internet service accounts
Domain
Telecommunications / Satellite infrastructure
Deliverable
client delivery
Required skills
Account management, revenue tracking, account health monitoring, contract compliance, business planning, expansion identification, cross-functional collaboration, process documentation
Preferred skills
Latin America market experience, multi-country account management, local billing/tax/regulation knowledge, complex workstream management, telecommunications/satellite domain expertise
Responsibilities
Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth; Hit revenue targets by tracking readiness, shipments, activations, and payments; Monitor account health including contract compliance, KPI performance, invoicing, tax, and logistics; Build account plans defining current state, healthy account, and next dollar of revenue; Identify expansion opportunities such as additional sites or new use cases; Facilitate leadership business reviews connecting Starlink performance to customer results; Forecast retention and revenue for the book; Bring customer feedback to engineering, support, finance, and operations to reduce errors; Help shape operations in Latin America including country-level priorities and onboarding; Document processes supporting business expansion and scaling