Manager, Starlink Customer Success (Europe, Middle East & Africa)
Core
Lead the enterprise reseller business for Starlink across Europe, Middle East, and Africa, managing a team to grow revenue and expand customer usage of hardware and services.
Role type
Senior Manager, Customer Success (Enterprise)
Builds
Enterprise reseller revenue and Starlink adoption across EMEA
Domain
Telecommunications / Satellite Internet
Required skills
People management, revenue growth, account management, commercial strategy, cross-market operations, financial acumen, stakeholder partnership, regulatory navigation, team coaching
Preferred skills
Experience in EMEA markets, telecommunications industry, complex international payments, distributed team leadership
Technologies
Starlink hardware, satellite connectivity systems
Responsibilities
Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists; Grow revenue across an existing book of enterprise resellers; Identify and close opportunities for customers to expand their use of Starlink; Build hardware and service forecasts; Partner with Sales, Finance, and Operations to move opportunities forward; Resolve local billing, tax, and regulatory issues blocking revenue.
Seniority
Senior, hands-on IC with people management
