Manager, Starlink Customer Success (Americas)
Core
Lead the enterprise reseller business for Starlink across the Americas, driving revenue growth, retention, and expansion for existing customers.
Role type
Senior Manager, Customer Success (Enterprise)
Builds
Revenue growth and commercial relationships for Starlink enterprise resellers
Domain
Telecommunications / Satellite Internet / Enterprise Services
Required skills
Customer success management, Account management, Revenue growth, People management, Enterprise account strategy, Cross-functional partnership, Forecasting, Complex issue resolution, Commercial mindset, Financial acumen
Preferred skills
Telecommunications industry experience, Latin America market knowledge, Spanish language proficiency, Pricing and billing expertise
Responsibilities
Lead, hire, and develop a team of Customer Success Managers and Specialists; Grow revenue across an existing book of enterprise resellers; Identify and close opportunities for hardware, service, and data expansion; Build hardware and service forecasts; Resolve billing, tax, payment, and logistics issues; Partner with Sales, Finance, and Operations teams; Align regional sales strategies; Coach and step in on key customer escalations.
Seniority
Manager, hands-on leadership