Senior Business Analyst - Product Delivery & Enablement
Core
Lead end-to-end agile product delivery and value realization for CRM and digital capabilities, translating customer insights into engagement strategies and adoption plans for B2B professional brands.
Role type
Senior Business Analyst (Product Delivery & Enablement)
Builds
CRM and digital customer engagement capabilities for Kimberly-Clark Professional brands
Domain
Consumer Goods / B2B Professional Services / Digital Transformation
Deliverable
product features
Required skills
Agile execution and backlog management, CRM platform expertise (Salesforce), Change management frameworks (Prosci/ADKAR), Data-driven stakeholder engagement, Cross-functional delivery leadership, Adoption strategy design, Journey mapping, UAT coordination, Governance standards establishment
Preferred skills
Salesforce certification, B2B2B environment experience, CX strategy and service design collaboration, Enterprise platform familiarity (SAP, CMS, PIM), Automation and AI workflow knowledge, Azure DevOps proficiency
Technologies
Salesforce, Azure DevOps, SAP, CMS, ecommerce, DAM, PIM
Responsibilities
Partner with Product Managers to translate roadmaps into outcome-driven delivery plans; Lead agile execution including sprint planning and release coordination; Design and execute customer engagement and adoption strategies leveraging CRM and digital tools; Lead change readiness, training, and adoption activities for product launches; Define and track success metrics for adoption and business impact; Establish scalable delivery processes and governance standards across platforms
Seniority
Senior, hands-on IC with strategic connector responsibilities
