CRM Manager- Dynamics 365 (GN SONG)
Core
Design, build, and implement Microsoft Dynamics 365 strategies and processes for global B2B transformation projects, serving clients in Energy, Automotive, Life Sciences, High Tech, Resources, and Financial Services.
Role type
Senior CRM Manager (Strategy & Consulting)
Builds
End-to-end D365 processes, user personas, and global standardized pricing/discounting structures
Domain
Professional Services / B2B Digital Transformation / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Microsoft Dynamics 365 configuration, B2B process assessment, global transformation project delivery, M365 knowledge, Business Intelligence tools (Power BI), program management, people management
Preferred skills
Microsoft Dynamics 365 certification
Technologies
Microsoft Dynamics 365, Microsoft 365, Power BI
Responsibilities
Provide design, functional, and implementation support for Microsoft Dynamics 365; Assess end-to-end D365 processes to identify gaps and benchmark with best-in-class practices; Define user personas and user journeys; Facilitate stakeholder involvement and buy-in for change readiness
Seniority
Senior, hands-on IC