Construction Success Team Manager
Core
Lead a diverse Customer Success team (Strategic, Mid-Market, Australia) to drive customer outcomes, retention, and adoption for construction technology clients.
Role type
Senior Customer Success Team Manager
Builds
Customer success programs, team processes, and scalable playbooks for construction clients
Domain
Construction Technology / SaaS
Required skills
Customer Success leadership, people management, OKR/KPI management, cross-functional collaboration, talent development, data-driven decision-making, operational rigor
Preferred skills
Construction industry experience, construction technology background, managing geographically distributed teams
Technologies
Fieldwire
Responsibilities
Lead and develop a team of Customer Success Managers across multiple segments; Establish and report on team OKRs, KPIs, and business performance; Partner on complex customer situations and strategic account initiatives; Own the full employee lifecycle including hiring and succession planning; Drive continuous improvement of CS programs and documentation; Lead cross-functional initiatives with Sales, Product, and Support; Influence company strategy by advocating for customer success outcomes
Seniority
Senior, hands-on IC with team leadership
