Partner Success Manager
Core
Manage day-to-day relationships for a portfolio of Installation Partners, ensuring they stay current on products, hardware, SOPs, and installation standards while resolving escalations and driving performance improvements.
Role type
Partner Success Manager (B2B)
Builds
Installation Partner network for the Motive Automated Operations Platform
Domain
SaaS / IoT / Fleet Management / Logistics
Deliverable
client delivery
Required skills
partner management, customer success, operations, escalation resolution, cross-functional collaboration, performance tracking, business review preparation, process improvement
Preferred skills
hardware installation, field services, fleet/telematics, operational issue resolution, Google Sheets, Google Slides
Technologies
Google Sheets, Google Slides
Responsibilities
Manage day-to-day relationships for a portfolio of Installation Partners; Serve as a trusted resource for partners across installs, processes, tools, and expectations; Ensure partners stay current on products, hardware, SOPs, and installation standards; Support onboarding of new partners and technicians; Own and resolve partner-related escalations across installation, quality, scheduling, and payment; Track partner performance metrics and operational KPIs; Prepare insights and support delivery of Quarterly Business Reviews.
Seniority
Mid-level, hands-on IC