RMA Operations Lead
Core
Lead and coordinate daily RMA (Returns Merchandise Authorization) operations, processing customer credits, inspecting returns, and managing workflow to ensure timely disposition of returned units.
Role type
Senior IC RMA Operations Lead
Builds
Returns processing workflow and customer credit applications
Domain
Logistics / Customer Service / Retail
Required skills
RMA processing, credit processing, return inspection, workflow management, customer communication, ERP systems, physical lifting
Preferred skills
Leadership, team coordination, problem solving, time management
Responsibilities
Process customer credits for returned merchandise; receive, inspect, and prioritize incoming return units; monitor and redistribute daily RMA workflow; serve as customer contact for payments and return follow-ups; package and prepare units for return to inventory or shipment.
Seniority
Senior, hands-on IC