RMA & Repair Lead
Core
Lead the end-to-end returns and repair operation for AI hardware, managing in-house depots and outsourced partners to handle diagnosis, repair, and supplier recovery.
Role type
Senior IC hardware repair operations lead
Builds
End-to-end RMA workflows, repair processes, and data layers for failure analysis and reliability improvement
Domain
AI hardware infrastructure (chips, racks, servers)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Hardware debug, board- and system-level troubleshooting, failure analysis, RMA process ownership, capacity planning, reverse logistics management, manufacturing process translation, SLA definition
Preferred skills
Rack-scale server/networking/AI hardware support, PLM/ERP systems, contract manufacturer/ODM management, data-driven service analytics, global reverse logistics, ISO quality standards
Technologies
PLM/ERP systems, test stations, calibration tools
Responsibilities
Own the end-to-end RMA process from authorization to supplier recovery; Develop and manage RMA workflows and reverse logistics; Build and manage repair operations (in-house or outsourced); Define technical repair strategies, debug flows, and failure analysis requirements; Translate manufacturing processes into repair work instructions and test flows; Build data layers for turnaround time, failure rates, and cost tracking; Design metrics and dashboards to monitor operations; Define SLAs and act as technical point of contact for escalated issues
