Senior Customer Success Manager - West Virginia
Core
Strategic advisor for complex healthcare and government accounts, driving retention, growth, and platform adoption.
Role type
Senior Customer Success Manager
Builds
Unite Us platform (health and social services collaboration software)
Domain
Healthcare / Social Services / Government
Required skills
Account strategy, stakeholder management, renewal planning, change management, data analysis, cross-functional leadership, risk mitigation
Preferred skills
Healthcare/government customer experience, executive stakeholder engagement, expansion strategy
Technologies
Unite Us platform
Responsibilities
Develop and evolve account strategies aligned to customer goals; Identify and mitigate account and renewal risks; Lead strategic customer conversations including business reviews and escalations; Drive product adoption and workflow optimization; Align cross-functional partners around customer priorities; Synthesize customer feedback to advocate for product improvements
Seniority
Senior, hands-on IC