Customer Support Engineer (m/w/d)
Core
Provide 2nd and 3rd level technical support to customers, resolve incidents, and maintain system stability.
Role type
Customer Support Engineer
Builds
Customer installations and system stability
Domain
IT Infrastructure and Support
Required skills
Network technology, IT administration, Microsoft products, System maintenance, Release process management, Incident analysis, Documentation
Preferred skills
Development team collaboration, Customer orientation, Analytical thinking
Technologies
Microsoft Teams, Network tools, Patch management tools
Responsibilities
Handle 2nd and 3rd level support tickets, Analyze and resolve technical problems, Perform system maintenance and updates, Implement and monitor release processes, Document solutions and workflows, Collaborate with development teams