Job
Core
Provide technical support and maintain IT systems, including Windows OS, Microsoft Office, and LAN/WAN networks for end users.
Role type
IT Network Specialist (Help Desk/Support)
Builds
Workstations, software applications, peripheral devices, and network connectivity
Domain
IT Infrastructure / Network Administration
Required skills
Windows OS administration, Microsoft Office support, LAN/WAN network troubleshooting, hardware/software diagnostics, incident documentation, escalation procedures
Preferred skills
None stated
Technologies
Windows, Microsoft Office, LAN, WAN
Responsibilities
Act as first point of contact for user IT issues, troubleshoot hardware/software/connectivity problems, install and configure workstations and peripherals, monitor and maintain network operations, document incidents and solutions, collaborate with system engineers
Seniority
Mid-level (3+ years experience)