Senior Customer Success Architect, CEUR
Core
Trusted advisor and technical consultant for key enterprise customers, guiding them through DevSecOps adoption, retention, and growth using GitLab's platform.
Role type
Senior Customer Success Architect (Strategic Account Management)
Builds
Customer success plans, adoption strategies, and business outcomes for enterprise clients.
Domain
DevSecOps / SaaS / Enterprise Software
Required skills
DevSecOps expertise, Git and branching strategies, software development lifecycle knowledge, customer success management, project management, technical problem-solving, German fluency
Preferred skills
Experience in post-sales or professional services, ability to travel, stakeholder management
Technologies
GitLab, Git, CI/CD pipelines
Responsibilities
Partner with customers to turn pre-sales plans into actionable business outcomes; guide customers on platform adoption and future use cases; act as liaison for escalations and feature availability; build Customer Success Plans with KPIs; recommend training opportunities; manage account growth and retention.
Seniority
Senior, hands-on IC
