Customer Success Manager (Telecom/SaaS)

El Salvador - Contractor Site🌐 Remote💼 Full-time🗓 2026-09-24 → 2026-09-26

Core

Manage a portfolio of mobile customer accounts to protect revenue and grow mobility product bookings, acting as a consultative Account Manager for mobile, cellular, and IoT solutions.

Role type

Senior Account Manager (Mobile/IoT)

Builds

Mobile product bookings, conversions, and upgrades for midsize company IT and Finance teams

Domain

Telecom/SaaS (Mobile, Cellular, IoT)

Deliverable

production ML models | product features | dashboards & analysis | client delivery

Required skills

consultative selling, account management, mobile/cellular/IoT expertise, opportunity management, data interpretation, stakeholder coordination

Preferred skills

B2B sales experience, business case development, process improvement

Technologies

mobile technology, cellular networks, IoT solutions

Responsibilities

Manage assigned customer accounts to drive retention and growth; execute conversion and upgrade opportunities; analyze account data to prioritize solutions; coordinate internal teams for delivery; document account activity and recommend process improvements

Seniority

Mid-level, hands-on IC

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About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.