Customer Support Representative (German Speaking)
Core
Support OpenTable's global community of restaurants and hospitality businesses via phone, email, chat, and WhatsApp to resolve technical and service issues.
Role type
Customer Support Representative
Builds
Customer satisfaction and operational continuity for OpenTable's restaurant partners
Domain
Hospitality technology / SaaS
Deliverable
client delivery
Required skills
Fluent German and English, troubleshooting, problem-solving, customer empathy, adaptability, Salesforce data entry
Preferred skills
Hospitality industry experience, software support experience
Responsibilities
Investigate and troubleshoot customer issues across multiple channels, explain solutions clearly without technical jargon, adapt communication styles for different markets, record interactions in Salesforce, escalate complex issues to appropriate expertise
Seniority
Entry-level to Junior