Sales Operations Manager, Implementation
Core
Business Operations Manager for the Service organization (Implementation, Installation, Customer Education) to optimize workflows, manage operational processes, and drive business objectives.
Role type
Senior Business Operations Manager (Sales/Revenue Ops)
Builds
Operational efficiency and smooth customer experience for the Services organization
Domain
SaaS, Sales Operations, Field Services
Deliverable
dashboards & analysis
Required skills
Field Sales/Revenue Operations experience, spreadsheet and data management, Salesforce reporting and dashboards, strategic project execution, AI-driven tools utilization, cross-functional collaboration
Preferred skills
Self-starter mindset, ability to prioritize in hyper-growth environments
Technologies
Salesforce, AI-driven tools
Responsibilities
Pinpoint drivers of services performance and lead initiatives to improve customer experience and team efficiency; Partner with cross-functional teams to scope and execute strategic projects to reduce workflow friction; Manage weekly and monthly business processes and escalate deviations; Act as connective tissue between Services and the rest of the business; Handle ad-hoc reporting requests through Salesforce; Serve as a trusted advisor for sales leadership on operational business problems
Seniority
Senior, hands-on IC