IT Support Specialist
Core
Provide first-level IT support to employees for technology needs, including hardware, software, and connectivity issues.
Role type
IT Support Specialist (Level 1)
Builds
Internal employee productivity and device functionality
Domain
Corporate IT / Helpdesk
Deliverable
client delivery
Required skills
Windows 10/11 support, Mac OS support, hardware troubleshooting, network troubleshooting (TCP/IP), ticket management, user training, inventory management, VOIP support, VPN/WiFi troubleshooting
Preferred skills
Microsoft Entra, Exchange, Jira, Azure, Microsoft Office suite
Responsibilities
Diagnose and repair Windows and Mac computers, servers, phones, and software; respond to tickets and messages; guide users through problem-solving; install and configure laptops and peripherals; assist with onboarding and account tasks (password/MFA resets); support printers and VOIP systems; resolve connectivity issues; maintain hardware/software compliance and inventory; document procedures; escalate complex issues.
Seniority
Junior to Mid-level, hands-on IC
