Jr. Customer Success Manager (Remote)
Core
Early-career Customer Success role focused on onboarding, training, and supporting customers to derive value from an AI workflow automation platform.
Role type
Junior Customer Success Manager
Builds
Customer onboarding, training materials, and support systems for a no-code automation SaaS
Domain
SaaS / AI / Workflow Automation
Deliverable
product features
Required skills
Customer relationship management, onboarding and training, strategic thinking, creativity, self-starter mindset, written and verbal communication, adaptability to ambiguity
Preferred skills
Experience with AI and automation tools, startup environment experience, ability to identify expansion opportunities
Technologies
AI tools, automation platforms
Responsibilities
Build trusted relationships with customers, guide new customers through implementation and training, support existing customers with questions and feature highlights, contribute to support systems like in-product guides and webinars, collaborate with product teams to incorporate customer feedback, identify expansion and referral opportunities, track key metrics like churn and NPS
Seniority
Junior, hands-on IC