Renewal Specialist
Core
Manage a portfolio of SaaS renewals, negotiate contract terms, and support the conversion of customers from legacy products to newer offerings.
Role type
Individual contributor Renewals Specialist
Builds
SaaS platform renewals and contract executions for Fortune 500 clients
Domain
Enterprise SaaS / High-Tech
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS renewals experience, contract negotiation, deal structuring, legal compliance understanding, CRM proficiency, forecasting
Preferred skills
Salesforce experience, revenue recognition knowledge, Mid-Market/Commercial segment management
Technologies
Salesforce.com, Windows, Excel, Word
Responsibilities
Manage renewal portfolio and execute on-time contract renewals; Support renewal deal cycle via video, email, phone, or in-person; Partner with Customer Success and Sales for expansion opportunities; Negotiate renewal issues and manage commercial conversions from legacy products; Review and confirm contract terms with finance, legal, and deal desk teams; Process quotes, auto-renewal notices, and orders; Maintain 180-day rolling renewal forecast; Archive contractual documentation.
Seniority
Mid-level, hands-on IC