Sr. Customer Success Business Partner
Core
Strategic anchor for key accounts driving deployment, adoption, renewal, and upsell/cross-sell of Anaplan's AI-infused scenario planning platform.
Role type
Senior Customer Success Business Partner (Strategic IC)
Builds
Customer transformation, ROI realization, and long-term account health for Fortune 50 enterprises
Domain
Enterprise Performance Management (EPM), Enterprise Planning, and Analytics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise Performance Management (EPM), Enterprise Planning, Analytics, Customer Success, SaaS platforms, Project Leadership, Technology Consulting, Advisory, Change Management, Executive Stakeholder Management, Cross-functional Team Leadership
Preferred skills
Financial Services/Insurance domain expertise, Planning and Modelling (Supply Chain/Finance/Sales), Centre of Excellence governance, Anaplan platform familiarity, Enterprise-wide business transformation, Customer-facing collateral creation, Renewal strategy, Upsell/Cross-sell practices
Technologies
Anaplan, Enterprise Planning Platforms
Responsibilities
Manage prominent customer portfolios to drive adoption, expansion, retention, and ROI; Lead executive-level Quarterly Success Reviews (QSRs) and present Success Scorecards; Document and quantify customer value and ROI for internal business cases; Proactively build relationships and act as the internal voice of the customer; Identify renewal risks and partner on mitigation plans; Develop and execute change management strategies including Train the Trainer programs and Centre of Excellence development; Contribute to evolving customer success assets, playbooks, and reference case studies.
