Manager, Collections & Recovery
Core
Lead the day-to-day execution and performance of the Collections team to resolve past-due balances, manage credit losses, and preserve customer relationships for unsecured business credit.
Role type
Manager, Collections & Recovery
Builds
Customer outreach, negotiation, payment plans, workouts, charge-offs, and legal recovery for delinquent business accounts.
Domain
Fintech / Commercial Credit / Collections
Deliverable
client delivery
Required skills
Commercial judgment, team leadership, performance management, account negotiation, risk assessment, compliance adherence, process improvement, stakeholder coordination, data analysis, legal coordination
Preferred skills
Experience with high-balance accounts, knowledge of bankruptcy procedures, automation implementation
Technologies
Collections platforms, CRM systems, reporting tools
Responsibilities
Hire, coach, and develop a high-performing collections team; manage daily outreach and queue priorities for early and late-stage delinquency; coordinate account actions including credit limit reductions and suspensions; support Risk and Finance with high-balance credit provisioning assessments; coordinate legal recovery activities and external counsel referrals; monitor portfolio performance metrics and drive corrective actions; maintain compliance standards and improve operational workflows.
Seniority
Manager, hands-on leadership