Technical Support Engineer
Core
Resolve complex technical issues for Bottomline's Financial Messaging platforms and services, acting as a bridge between front-line support and engineering teams.
Role type
Mid-level Technical Support Engineer (Financial Messaging)
Builds
Financial Messaging platforms and services
Domain
Fintech / Financial Payments
Required skills
Linux/Unix, Windows, SQL, ticket management, monitoring tools, root cause analysis, scripting, automation
Preferred skills
SWIFT messaging, Python, PowerShell, DevOps, SRE, observability tools (ELK, Grafana), certificate management, ITIL
Technologies
Salesforce Service Cloud, Jira, Linux, Windows, SQL, Python, PowerShell, ELK, Grafana
Responsibilities
Investigate and resolve complex application, platform, and infrastructure issues; monitor systems proactively; perform small-scale operational changes; create technical documentation; automate support processes; collaborate with cross-functional teams.
Seniority
Mid-level, hands-on IC