Technical Support Lead (Asia Pacific incl. China coverage)
Core
Lead technical support for Airwallex's global payments platform, focusing on troubleshooting, incident management, and product improvement for APAC and China customers.
Role type
Senior Technical Support Lead (People Management)
Builds
Customer support processes, incident resolution workflows, and internal tools for reliability
Domain
Fintech / Global Payments
Deliverable
client delivery
Required skills
People management, technical troubleshooting, REST/JSON/HTTP/HTTPS/SQL, incident escalation coordination, cross-functional stakeholder communication
Preferred skills
Python, Go, ELK/Splunk/Loki, e-commerce/payment/fin-tech industry experience
Technologies
REST, JSON, HTTP, HTTPS, SQL, Python, Go, ELK, Splunk, Loki
Responsibilities
Provide technical troubleshooting and support to APAC and China customers; Work with developers on post-integration issues; Identify product gaps and coordinate improvements; Coordinate system failure incident resolution; Develop tools and processes to improve productivity and reliability
Seniority
Senior, hands-on IC with people management
