Integrations Operations Engineer
Core
Resolve high-impact integration issues between Plaid and financial institutions by writing code, diagnosing problems, and driving resolutions with partners to ensure reliable data connectivity.
Role type
Senior IC Integrations Operations Engineer
Builds
Production code for integration reliability, new integrations with financial institutions, and internal tooling for issue triage
Domain
Fintech / Financial Data Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Troubleshooting and debugging, SQL, TypeScript, NodeJS, Golang, API development, code ownership, process improvement
Preferred skills
Experience with web services and APIs, data analysis, on-call rotation management
Technologies
TypeScript, NodeJS, SQL, Golang
Responsibilities
Investigate and resolve high-impact integration issues by writing and deploying maintainable code; Prioritize issues based on customer impact using a business-value model; Escalate and resolve issues with Data Partners by diagnosing problems and creating reproducible cases; Apply mitigation techniques to maintain integration traffic flow; Perform code reviews and own the integrations codebase; Handle escalations from internal teams and provide expert insight; Maintain the integrations issue backlog through triage and auditing; Occasionally build new integrations with new financial institutions; Rotate through on-call duties to maintain uptime.
Seniority
Senior, hands-on IC
