Partner Support Specialist - Maternity Leave Replacement
Core
Provide high-touch technical support and monitoring for Rapyd's global payments and fintech platform to merchants and partners.
Role type
Senior IC technical support specialist (payments/fintech)
Builds
Production environment monitoring tools and seamless user experiences for global commerce partners
Domain
Fintech, global payments, payouts
Required skills
SQL, API management, troubleshooting, bug reporting, technical writing, B2B customer facing experience
Preferred skills
Payments industry experience, Postman, Kibana, Jira, Confluence
Technologies
SQL, Postman, Kibana, Jira, Confluence
Responsibilities
Act as first line of defense and escalation for technical issues, handle customer requests while maintaining SLA, escalate and own issues with service providers/partners, develop monitoring tools for production, extend knowledge base, collaborate with Engineering/DevOps/Prof Services, cover on-call shifts
Seniority
Mid-level, hands-on IC
