Senior Technical Support Specialist (FinTech
Core
Senior Technical Support Specialist for an open banking payment platform, focusing on merchant integration support, incident diagnosis, and payment flow stability.
Role type
Senior IC technical support specialist (FinTech/Payments)
Builds
Open banking payment solutions and merchant integrations
Domain
FinTech, Open Banking, Payments
Deliverable
client delivery
Required skills
Technical support, Integration support, Payment systems knowledge, HTTP/APIs, Client-server architecture, Log analysis, Monitoring tools, Incident management, SQL/NoSQL databases
Preferred skills
Mentoring junior team members, Process improvement
Technologies
Kibana, SQL, NoSQL
Responsibilities
Support merchants during integration with payment solutions; Investigate complex technical and payment-related issues using logs and monitoring tools; Diagnose incidents, identify root causes, and coordinate resolutions; Ensure smooth and stable operation of payment flows; Collaborate with Payments, Automation, SRE, and Product teams; Improve and maintain technical documentation and integration guides; Participate in integration testing and quality control; Mentor junior team members.
Seniority
Senior, hands-on IC
